Ordering

Shipping & Returns

Why Handlesets.com?

Our Company

Shipping Policy

Handlesets.com proudly offers some of the most comprehensive shipping options available. We’ve partnered with only the best carriers to ensure that you will benefit from low shipping rates to the convenience of delivery right to your home.

Small Pack Delivery: All Handlesets.com items will be shipped using our UPS small pack service. Options for this service include: Standard Ground, 2^nd day air, or Next day air. If you’ve ordered two or more items, you may receive your order in multiple boxes. Due to the variability of shipping locations, your order may be received on different days. There are no additional charges for split shipment.

Where can I have my order shipped?

You can place your order online to ship to any address in the United States or Canada. Shipping costs to Canada will include all applicable taxes, duties, and brokerage fees.

If you live outside of the United States or Canada (including Puerto Rico, Guam, and the U.S. Virgin Islands), please call us at (800) 864-2555 to place your order. Shipments outside of United States and Canada will include shipping costs only. The customer is solely responsible for any and all applicable taxes and or duties.

Canadian Shipments

All shipments to Canada are first sent to our consolidation center in order to generate all documents required by customs. All orders will then ship complete from the consolidation center to the customer. For all Canadian shipments, please add 5-7 days to the normal United States shipment times.

In addition:

Charges will include all applicable taxes and duties, and no COD fees will be charged at the time of delivery
We are currently only offering standard ground and LTL service to Canada
If you wish to cancel any shipment, you can do so up until the time it’s left our drop ship vendor. Once the items are en route to our consolidation center, it then becomes a return and restocking fees may apply
*Free shipping promotions do not apply to Canadian shipments*

Shipping & Order Confirmations

Shortly after placing your order, you will receive an email confirming that we have received your order. A second email will be forwarded once your order has shipped. You will receive more than one shipment confirmation email if your order is fulfilled in multiple shipments. Please save these email invoices for your records.

Shipping Rates

Weight and package size can vary depending on your order. All shipping rates are determined by either the United Parcel Service shipping gateway, as a per piece calculation, or occasionally we will pay or discount shipping costs based on a promotion. Once you begin the check out process your shipping cost will be calculated. If your order is going to be shipped based on weight, you must input your zip code before you check out. Based on the weight of your order and the location it is being shipped to, you will have the option to choose from several different shipping rates. If you believe the rates are incorrect, or are unable to complete your checkout process, please contact customer service for assistance.

Shipping Backorders

We proudly boast excellent fill rates, but occasionally an item can be on backorder due to popularity and demand. This means that different parts of your order can come from various locations around the country. If your order includes more than one item, we will make every effort to send available items together. In the event only some of the items in your order are available at a single location, we reserve the right to ship you multiple packages from multiple warehouses. If we elect to break your order into multiple packages, you will not incur any additional freight charges. In the unlikely event we are unable to ship your order complete, we reserve the right to ship the stock we have and backorder the items which we were unable to ship. You will be notified via e-mail of the estimated delivery date for your backordered items. You will not be charged any additional freight charges for items that are backordered.