Shop Door LeversShop Door KnobsShop Dead BoltsShop Handle SetsShop Door HingesShop Pocket Door LocksShop Electronic LocksShop Cabinet HardwareFree Shipping!Free Keying!Builder Pricing!Low Price Guarantee!Hardware Help

Ordering

Shipping & Returns

Why Handlesets.com?

Our Company

Shipping Policy

Free Shipping on Handlesets.com!

Shipping Promotions

Handlesets.com now offers free Standard Ground Shipping for orders of $199 or more, shipped within the US, to the 48 contiguous states! This offer can not be combined with any other promotional offer unless otherwise specified. Some items are too large to ship via UPS or FedEx and in these instances, freight or "LTL" shipping charges may apply.  Orders with a subtotal of $999 or more qualify for free freight or "LTL" shipping.

Shipping Methods

We proudly offer some of the most comprehensive shipping options available. We’ve partnered with only the best carriers to ensure that you will benefit from low shipping rates to the convenience of delivery right to your home. 

Small Pack Delivery: All Handlesets.com items will be shipped using our UPS small pack service. Options for this service include: Standard Ground or 2nd day air. If you’ve ordered two or more items, you may receive your order in multiple boxes. Due to the variability of shipping locations, your order may be received on different days. There are no additional charges for split shipment.

Freight or “LTL” Shipping– This is reserved for large, heavy, or oversized items. Items are palletized and loaded onto a large truck for shipment, then delivered by scheduled appointment by lift-gate for to-the-curb service. All items must be inspected for freight damage prior to the driver leaving. Shipment time is 7-10 business days.

 
Where can I have my order shipped?
We can ship anywhere within the United States (yup, all 50 states), as well as Canada. If you live in one of the US Territories or Protectorates (US Virgin Islands, Puerto Rico, Guam, etc.) or have an APO/FPO/DPO* address then please call us at (888) 649-0865 to obtain a custom shipping quote and to place your order. If you live outside of the United States or Canada, at this time we are unable to accept your order and apologize for the inconvenience.
 
*Please note that anything marked Freight (LTL) cannot be shipped to an APO/FPO/DPO address as LTL carriers cannot deliver to APO/FPO/DPO addresses and the items are to large to be shipped via USPS/MPS.
 
Canadian Shipments
All shipments to Canada are first sent to our consolidation center in order to generate all documents required by customs. All orders will then ship complete from the consolidation center to the customer. For all Canadian shipments, please add 5-7 days to the normal United States shipment times.
 
In addition:
  • Charges will include all applicable taxes and duties, and no COD fees will be charged at the time of delivery
  • We are currently only offering standard ground and LTL service to Canada
  • If you wish to cancel any shipment, you can do so up until the time it’s left our drop ship vendor. Once the items are en route to our consolidation center, it then becomes a return and restocking fees may apply
  • *Free shipping promotions do not apply to Canadian shipments*
 
Shipping & Order Confirmations
Shortly after placing your order, you will receive an email confirming that we have received your order.  A second email will be forwarded once your order has shipped.  You will receive more than one shipment confirmation email if your order is fulfilled in multiple shipments. Please save these email invoices for your records.
 
Shipping Rates
Weight and package size can vary depending on your order.  All shipping rates are determined by either the United Parcel Service shipping gateway, as a per piece calculation, or occasionally we will pay or discount shipping costs based on a promotion.  Once you begin the check out process your shipping cost will be calculated.  If your order is going to be shipped based on weight, you must input your zip code before you check out.  Based on the weight of your order and the location it is being shipped to, you will have the option to choose from several different shipping rates.  If you believe the rates are incorrect, or are unable to complete your checkout process, please contact customer service for assistance.
 
Shipping Backorders
We proudly boast excellent fill rates, but occasionally an item can be on backorder due to popularity and demand.  This means that different parts of your order can come from various locations around the country.  If your order includes more than one item, we will make every effort to send available items together.  In the event only some of the items in your order are available at a single location, we reserve the right to ship you multiple packages from multiple warehouses.  If we elect to break your order into multiple packages, you will not incur any additional freight charges.  In the unlikely event we are unable to ship your order complete, we reserve the right to ship the stock we have and backorder the items which we were unable to ship.  You will be notified via e-mail of the estimated delivery date for your backordered items. You will not be charged any additional freight charges for items that are backordered.

 

IMPORTANT NOTES ABOUT FREIGHT DELIVERY
Carriers prefer to make a delivery with the person who originally placed the order. In the event that you would like someone else to receive the delivery on your behalf, please contact our customer service, and we’ll be glad to make that change for you. During the delivery process the carrier will require the merchandise to be signed for, and it’s very important to inspect the delivery carton for any creases, tears, dents, or holes. Should any of these damages exist, please write that information on the face of the delivery receipt. Failure to properly notate damages or shortages will waive our right to file a claim against the carrier on your behalf. 1 Shipment time is the expected time from when a package leaves the warehouse, enters the carrier’s service, then arrives at the customer’s shipment address. Expected Time to Ship, which is the time from when an order is placed to when an item is given to the shipment carrier, varies by product. Please read your product’s details for further information.

 
DON'T MISS A DEAL! Sign Up For Email SAVINGS Privacy Policy
Your Customer Code: 5-G9E1SY